ISO 9001:2008 specifies requirements for a quality management system where an organisation:
- Needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
- Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
Using ISO 9001:2008 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.