VISION, MISSION & INSTITUTIONAL

VISION

Being a trade mark which made a difference in this sector as Flora Garden Hotels staff and guests by improving it without reducing the quality.

MISSION

For the daily changing tourism perception and fulfilling the guest’s expectations, providing the service with the concepts shaped through the needs and wishes according to requirement by presenting every our resource effectively with high quality to our guests looking for a service with high quality and a holiday fitting to their needs.

OUR VALUES

Smiling and Sincerity; We are always sincere to ourselves and to our guests also we do know the importance of smiling.

Hospitality; We provide every kind of help for our guests and make them feel that we care for them.

Environment; We are sensitive for environment, and create the difference with our conscious and difference.

Solution Orientated; We produce constructive solutions against the issues by asking the right and strong questions and analyzing our resources.

Trust; We do trust, love and respect at every level of our service.

Satisfaction; We provide the 100% satisfaction of our guests and employees.

Empathy; We are empathic on communications with our working colleagues and guests.

Quality; We do protect our standards of quality in every level of our services.

Innovativeness; We are creative and open for new.

Team Work; We respect the individual differences and work with this conscious. The success belongs to all of us. Both being successful and not successful of the corp. It is ours.

We Are Open To Critics; We count every situation as an opportunity for improving the culture of the corp., accept the warnings and critics as an improvement to the corp. culture.

Sustainable Tourism and Us

FLORA GARDEN HOTELS ENVIRONMENT POLICY

At the Flora Garden Beach Hotel, our senior management are committed to environmental protection and strive to reduce our property’s operational impacts on the environment.

Recognising the impacts that tourism places on natural resource availability and climate change, we will work to ensure Flora Garden Beach Hotel will ensure responsible waste management, avoid pollution, incorporate energy saving devices where possible, and encourage customers to respect and participate in our efforts to minimise the environmental impacts of the hotel.

Goals

Through our environmental policy we will:

Ensure we comply with all applicable environmental laws and regulations
Measure our environmental performance against our objectives and targets, making
sure that we regularly review our progress and look for ways to continuously improve
Train our staff on our environmental commitments, so that they understand the role
they play in delivering our objectives and targets
Invite our guests to support our efforts to reduce our environmental impacts

Objectives

To achieve our environmental goals, we will:

Provide a safe and healthful workplace and ensure that personnel are properly trained and have appropriate safety and emergency equipment.
Reduce our energy consumption by 5% in 2013 by installing energy efficient lighting and movement sensors in all public areas ensuring that all rooms are equipped with electronic key cards that shut off the power supply when the guest removes the key before leaving the room
Reduce our water consumption by 5% in 2013 by asking our guests to support our towel and bed linen reuse programme installing water flow restrictors in the taps and showers and low flush and dual flush toilets in guest bathrooms
Reduce the waste we send to landfill by 10% in 2013 by separating all our waste streams including glass, paper, cardboard etc and identifying opportunities to reuse or recycle these materials finding ways to prevent the production of waste by buying in bulk or working with our suppliers to reduce packaging
Conserve natural resources by reusing and recycling materials, purchasing recycled materials, and using recyclable packaging and other materials
Put in place a plan to protect and conserve the nesting sites of endangered species
whose habitat is located nearby the hotel and encourage our guests to take an interest
Ensure the responsible use of energy throughout our business, including conserving energy, improving energy efficiency, and giving preference to renewable over non-renewable energy sources when feasible
Every employee and every contractor on Flora Garden Beach Hotel premises is expected to follow this policy and to report any environmental, health, or safety concern to Flora Garden Beach Hotel management. Managers are expected to take prompt action.

Local Sites and Buildings

How can you protect local sites or buildings?
I’m worried that a local archaeological site or historic building is going to be affected by a proposed development

What can I do?
Local authorities try to make decisions on planning applications within strict time limits (typically eight weeks from submission for ordinary applications), so time is of the essence. However, if you are concerned that an archaeological site or historic building is under threat there are a number of steps you can take. Comment on a planning application All developers must apply for planning permission to the local planning authority before their proposal can go ahead. As part of the public consultation process, local planning authorities will publicize all planning applications they receive.

This will involve notifying residents of proposals affecting their neighborhood and posting a notice on or near the site. Some authorities will also advertise the proposal in the local newspaper. The application details will normally be posted on their website which is often the quickest way to find out what is current.

Once the planning proposal is made public anyone can comment on it within a set time limit (typically 21 days). Comments can be made to the local planning authority in writing, and in some cases online (via the local authority’s public access planning portal).

If a number of people share your views you can submit a petition or joint letter. Although the local planning authority is not bound to act on all comments it receives, their officers will take public comments into account in their planning decision. Highlighting your concerns about the historic environment in this way can be worthwhile. Comments will be most effective if they are well informed and can be shown to have broad support.

If you find that the site or building that you want to protect is not designated and you have reasons to believe it should be, you can nominate it to the relevant conservation body. Get a site or building on the local Historic Environment Record If a site or building is not appropriate for national designation it can still be protected within the planning system. Local authorities keep their own local records of historic assets.

Historic Environment Records (HERs) contain details on local heritage assets, both designated and non-designated and inform planning decisions involving the historic environment. In addition, many planning authorities keep lists of historic buildings and archaeological sites of local significance. These local lists are used to identify aspects of the historic environment that should be considered in planning permission decisions. It may be possible to search your local Historic Environment Record online. To nominate a heritage asset for inclusion in a HER or local list you can get in touch with the Historic Environment/Conservation Officer or Archaeologist at your local planning authority.

They may also be interested in any new information you might have about a historic building or archaeological site. Conservation Areas Local authorities also designate Conservation Areas, containing areas of special architectural or historic interest and distinctive character. Any development involving demolition in a Conservation Area will require special consent. To propose a Conservation Area contact the Historic Environment/Conservation Officer at your local planning authority.

How can I protect an archaeological site or area against future development?
Getting a site nationally designated, or registered on your local Historic Environment Record should protect it from future development, even if it is not yet under threat. Even if development goes ahead, the fact that the site is on the Record will mean that it is taken into account and properly investigated.

How can I protect an archaeological site or area against agriculture or forestry damage?
If the site or building is on the local Historic Environment Record then it should be included in any management plans drawn up by the farmer or land owner. To propose a site or inclusion in the Historic Environment Record get in touch with your Local Authority Archaeologist.

Scheduled Monuments Firstly, find out if the site is designated as a Scheduled Monument. If so, works in the vicinity will require consent from the relevant Government Department. Schemes and grants Schemes and grants managed by a range of organizations exist to protect the rural Historic Environment. By alerting the Local Authority Archaeologist to a previously unknown site, or to a known site which you believe to be at risk, you may enable them to negotiate a management plan with the owner that will protect the archaeology.

I’m concerned that a site or building is being damaged by neglect – what can I do?
National agencies maintain registers of Heritage at Risk. These identify and record buildings or sites in danger and open the way for the relevant bodies to negotiate with the owner about conservation.

Look to see if the site or building is designated, so, the local authority can take action directly. Owners of listed buildings are not obliged by law to maintain their property in a good state of repair, although it is in their interests to do so. Local authorities can, however, take action to secure repair when it becomes evident that a building is being allowed to deteriorate. This includes serving Urgent Works Notices and Repairs Notices.
Get in touch with your local planning authority, even if the site or building is not designated. Let your planning authority know your concerns. It may be that they already have plans for it, or they may be encouraged to develop them.
Join, or start, a local society. Local civic societies exist across the country, supported by Civic Voice, as do archaeological, heritage, and history groups. Many of them campaign on matters of importance to their members. You may be able to suggest that they campaign to protect the threatened site or building.
Volunteer with a preservation trust, or try and establish your own. These trusts seek to rescue a building or site by acquiring it and conducting essential repairs, before selling it on.

Environmental Protection and Awareness

What we do to protect the environment
Flora Garden Hotels aims to be a pioneer about environment in tourism and achieves its goals by making a difference in this sector for environment protecting activities and sustainability tourism with its awards and certificates. We keep on by raising our goals as an environmental resort every day.

Some of the activities we do to reach our goals:

Creating new methods every year for minimizing the amount of waste.
Following the up-to-date official environment policies and integrating these innovations to our policies.
Saving water and power by installing equipments to rooms and the general areas( Sensors, aerators etc.)
All the electronic devices are chosen as environment friendly devices and only the energy saving devices are used.
All devices are maintained with a certain schedule.
Solar power is used for supplying the hot water.
Energy saving bulbs are used in all rooms and areas.
Drop watering system for watering the suitable garden areas is used.
Energy savers are used in rooms for reducing the energy consumption.
A special sensor is placed on balcony doors for air conditioning. Air conditioner won’t work with the balcony door open.
Conduction cards in rooms are placed for changing sheets and towels.
Internal writings work not with printed papers but through emails.
Our personal are trained constantly about consumption of water and energy.
We have counseling contracts with professional companies for environment consulting.
We use only eco-friendly products on our alteration and maintaining projects.
The sustainability of certificates and awards is achieved with internal audits and controls periodically.
Different activities are organized every year for making our guests and personal aware about environment.

What can You do about our Environment Protection Activities?

You can choose the public transportation for your trips.
By Informing us about a water leak you notice you can support us to protect the natural resources.
By removing the energy card in your room when you don’t need the electricity, You prevent the unnecessary energy consumption and contribute the nature.
While shaving or brushing your teeth you can make it possible to save unnecessary water consumption.
Instead of staying longer in bathroom You can choose to take shower shorter.
We advise you to use more cold water instead of using hot water as much as it is possible.
On a better weather condition we advise you to benefit from weather than using the air conditioner.
You can save energy by not switching your lights on day.
Please do not throw the magazines or papers to the trash, you can help us to protect the environment by throwing these into the recycling box in general areas.
You can leave the books you wouldn’t like to take with you in our library in VIP Lounge, and take the ones you would like to take from library.
Please do not throw the empty batteries into trash. Leave the batteries to the special battery waste in reception area. We expect you to contribute our waste management project.
Throw the glass bottles and plastic bags to recycle trash in general areas, we expect you to help us to protect the environment.
By changing the beach towels as needed you can make it possible to reduce water consumption and chemicals and help us about our environment protection projects.
You can decide when your towels and sheets should be changed. Please follow the information of the information cards in your room.
We ask you kindly to inform us about the water or energy consumption you notice in your room or general areas.

SectionHotel Pet Policy

SENTIDO Flora Garden is a pet friendly hotel that understands pets are an extension of your family. That’s why our hotel doors open to our guests with four-legged friends. We gladly welcome our guests traveling with small pets and dogs at all property, subject to local laws.

The following represent our pet friendly hotel policy:

Service pet accompanying people with disabilities are always accepted.
Pets must weigh less than 5 kg in order to stay in the room.
Pets must not be left unattended in the public areas which is close to private pet sections.
A pet fee of 30 € is required for each pet for per night (Payment must be done before c/in).
Pet must be fully trained and appropriately restrained by guest during the stay.
Pet must be healthy and all injections and health controls must be done properly.
Pet owner must be bring international pet passport (EU Passports for pets) for registration at the hotel.
Pet must be kept on a leash in the hotel.
Pets must not be left unattended. If guest requires a pet-sitter or pet supplies, they should contact the reception with advance notice.
Pets are not allowed in any food and beverage outlets, health club beach and pool areas of the hotel. This exclusion does not apply to guide dogs.
Guests are responsible for cleaning up after their pet on hotel property and in the neighbourhood.
Any disturbances such as barking must be prevented so that other guests are not disturbed.
Guests are responsible for all property damages and/or personal injuries resulting from their pet.
Guests agree to indemnify all damages as a result of the guest’s pet.
The hotel reserves the right to charge guest’s account commensurate to the cost of such damages.

Environmental Progress Report

All pointed articles below has been done between 01.01.2015 to 02.08.2016 periods. All circumstance being under records.

Our hotel has environmental policy and all works have been done under its policy framework.
Environmental policy is announced at guests notice board.
Environmental policy is announced at employee notice board, besides its announced at local neighborhood area.
For our guests on behalf of to introduce our local specialties, we serve seven different regional foods during a week at the dinner time.
Also, every week we have different activities such as “how to cook local food“ for our guests .
Periodically every 15 days we hold Anatolian Night Event where performing folk dance within local dresses and introducing specialty food.
Along beachside all our guests has being informed about Caretta caretta nesting areas and they has performing to support nesting areas with our environmental policy.
The automatically system blocks air conditioner working during the balcony doors are open.
Periodically we have had meetings with several responsible department managers about environmental issues, all meetings has been recorded.
All personnel trained about Water and Energy savings and announced employee information board.
In our hotel attempted renovation and disposed tools and equipment that increases energy consumption. Furthermore we decided to use and obtain environmentally friendly tools and equipment and made it our policy.
Rather we pay attention to obtain food and beverage from local suppliers in a large package amount.
All washed towels, sheets and etc. records every day.
Consumption of using water and electricity has calculated as monthly basis and we are taking care of it.
During construction and remodeling period all outdoor/indoor bulbs and lighting system was replaced to LED lightning and fluorescent light system.
Staff tunnel path lights has been replaced from time sensitive to darkness sensitive light system.
In some less use places plug switch lights replaced to move sensitive light system.
In the guest rooms and general area restroom flushes are settled as 6 liters.
From the date 04.10.2013 has prepared follow-weight charts for waste paper, glass, plastic and metal. During that date every day recorded and filled out charts.
At the pump engine room of the pool solved all water leaking issues.
For all tool and equipment which use electricity has been prepared maintenance schedule and all works under taken under record.
All chemicals approved by ministry and suitable for environment.
By Energy Saver LED lights now our savings increases 60%.
The glass using in our buildings are colorimetric.
We are using The Revers Ozmos system.
Developments on waste problems, instant decompose.
To prevent energy loss we use sensitive slide able .
All determined defective/stained textile uses as cleaning cloth.
In the winter stained sheets are converted into pillowcases.
We are elaborating at our printings to save more paper, our printers are printing double sided.

Short and long term Plans

As 2 year short term plan we decided to set our rooms air curtain and sensitive balcony lights.
As 5 year long term plan we want to use solar panel power and wind power green energy in our hotel.

FINANCE COORDINATOR
Evaluation for 2015 aimed objects at

By isolating reinforced concrete buildings energy efficiency increased up to 8-10% comparing 2013 data. Progress has been recorded at that field.
Waste collection area was enlarged. In 2014 on this area was responsible only one department manager and 2015 its under two department manager responsibility.
In 2015 we have supplied passport reading device. As result, at 2014 in one day during guest registration time we have saved 12000 paper sheets out of 85000 guest registration.
Environmental survey filled by our guest.
Vary places of our hotel hung out information of environmental posters.
One of our goal is to be awarded Green Star Certificate by achieving 330 points.
For the further business we have achieved Green Key Award.

Incomplete goals:

2 year short term program framework we have planned to set air curtain and sensitive lights at balcony.
5 year long term program framework we have planned to use solar panel energy and wind power green energy.

FINANCE COORDINATOR

Welfare and Progress of the Local Comminity

Evaluation for 2016 aimed objects at 2015

As target at 2015 was provide scholarship for 3 students and involved will be continued untill students graduation.
In 2013 there was 13% of staff feedback records. In 2014 after working on survey development on staff this ratio raised up to 90% and pursuit year this number followed. To improve the feedback prosperity and employee we aimed:

1) For employee who filled first five years on career premium of one month salary
2) Increase of employee wage
3) Bonuses for employees
4) Evaluate employee of month and award with 5 oz fine gold
5) English classes for employee

By the all department personnel was held shore cleaning activity
We have had meeting with Manavgat Municipality and Manavgat District Governorships. As result of these meetings we have settled sewage system in our hotel since 2014.
We still have tight dialogue with Manavgat Infrastructure Association and Side-Manavgat Hoteliers.
We regularly donate animal feed to the Manavgat Animal shelter.
To support the organization UNICEF we have a money box at guest relation department desk. Any guest or personal who willing to support the organisation will be oriented to the money box.
To the local schools around us supported by mini bar products at the end of summer season.

Objects for 2016

Increase a disabled employee +1 person.
Increase the number of scholarship students 3 up to 5.
Devolepment and reconstruction at staff housing.
To organize blood donation between guest and employee for Kizil Ay.
Make a support to the local organizations for kermis and other hand work activities.

Financial Coordinator